You may have a long list of activities to complete, but your Dell printer offline before you can even begin. If you don't know how to solve it, this could take a lot of your time, but don't worry, we've got you covered. If your Dell printer continues to go offline, you may find yourself trapped in the middle of a printing job or unable to start it.
Whatever the cause, there isn't a problem you can't solve with a little guidance and knowledge. You don't have to be concerned because resolving the Dell printer is offline issue does not necessitate a degree. It could be easily repaired by altering some settings or your system's IP address. We've outlined the procedures to restore your Dell printer's status so you can print without interruption. Continue reading to learn how to acquire the answer in the simplest method possible.
Causes of the Dell Printer Offline
There are three possible causes for this problem, or a combination of them:
1. To save electricity, the computer is turning off the wireless adapter.
2. The communication fault is caused by firewall or antivirus software.
3. Network information is missing from the printer settings, or the IP address is wrong.
How to get your Dell printer online
If you just need to get your printer back online so you can finish a print job, there is a quick remedy that will work. However, there is a word of caution.... It's very likely that you'll have the same problem again in a few days or even a week! Here's what you should do:
1. Go to your computer's control panel and look for the device management settings.
2. To open the list, scroll to the USB controller area and click the + sign or arrow.
3. Right-click each 'USB Root Hub' and choose 'Properties' from the drop-down menu (Make sure to only do this for USB Root Hub).
4. Go to the 'Power Management' tab and click it.
5. Uncheck the box that says, "Allow the computer to turn off this device to save power."
6. Turn on your PC.
7. Finally, go back to step 1 and go to 'Network adapters', right-click the wireless adapter, go to properties > power management, and untick the same option as in step 5 above..
This should bring your Dell printer back online and up and running for the time being, but you may notice that the problem reappears after a short time.
If the above steps didn’t work for you, other things to try include:
• Using the Dell support page to locate and install the most recent printer driver.
• Updating the firmware on your printer.
• In the control panel, check the print list and delete the entire list.
To see if printer functionality is being prevented, check your firewall/antivirus settings.
If you're still having issues, please let us know in the comments and we'll do everything we can to help.
How to fix the Dell printer offline issue permanently
You've managed to re-connect your Dell printer for the time being, but it's happened again a week later! You'll be looking for a long-term solution to the terrible Dell printer offline warning, so here's what you should do...
You need to configure your printer to work on a static or fixed i.p address, here’s how to do it:
1.Open the control panel on your computer and go to the printers and devices section.
2. Right-click your printer in the list and select properties, or, in the case of Windows 10, select 'Manage'.
3. Go to the properties tab (or printer properties).
4. Navigate to the 'Ports' tab.
5. From the list, you'll be able to check your printer's current IP address (see example).
6. Paste this into a computer's browser address bar that is linked to the same WIFI or Ethernet network. (Ignore any extra characters after that, such as underscores or numerals) e.g. You only need a number like 10.121.123 to get started.
7. You should now see the printer's settings menu (note: if a username and password were specified, you may need to login with these, or try Admin / leave the password blank).
8. You'll see something like this (I don't have a Dell printer, but it's the same for all printers).
9. Select Network or Connectivity from the drop-down menu.
10. Instead of automatic, you should be able to choose the choice to static or manual from this panel.
11.There should be an option to suggest a manual IP address; if not, you'll have to do it yourself. Try something similar to the original i.p address but with a 5 in the last number. Make a note of that number as well as the MAC address for further use.
12. Acquire your router's i.p address and log in online the same way we did for the printer in step 6 (to get your router's i.p address, open a command prompt and type: ipconfig/all; you should see something like the image below).
13. Add the MAC address and new printer i.p address from one of the menu selections so that it can communicate with the printer (you may need to refer to your router manual for this as each are different).
14. Return to step 1 to locate your printer's i.p address, where you will add the new i.p address and assign it to the printer.
Your printer's IP address should now be static, and your problem should be resolved! Please keep in mind that if you make a mistake, you could lose your job. if your router ever reboots it may undo this work.